Flight details

In this page, you will find all the information concerning your flight.
To access the flight’s details, click on the flight’s number wherever you are in SAFEOPS.

Timeline Tab

Here you will find your flight’s ground operations in real time. While your agents are working with the Android application, each submitted task will appear in SAFEOPS’s timeline, in real time.
You can also see if your agents started working or if they have finished their tasks.

Flight timeline

Flight timeline

You can send invitations to your partners, if they don’t have a SAFEOPS account, to follow the ground operations in a real time.

To add an observer :

  • Log on to his details page by clicking on the flight number
  • In the timeline tab, click on the blue button Add observer, in the right upper side.
  • In the appearing field, simply add your guest’s e-mail address, then click on the send button.
  • Your guest will receive an e-mail with a link to the web page reserved to the flight. He can find the assigned agents list and the timeline of the flight.
Add an observer to the flight

Add observer

Report Tab

It’s in this section that you will be able to edit and obtain your flight report. Your flight report is automatically filled with the flight itinerary and the services’ tasks coming from the Android application. In order to obtain a Validated report, you will have to add the following information:

  • the aircraft registration number
  • the actual time departure
  • the delay codes
  • the debriefing

You can change the registration number and the aircraft type of the flight:

  • Go to the Report tab of the flight’s details page.
  • Click on the aircraft information to be modified.
  • In the appearing field, type in the new value.
  • Click on the saving button.
Add registration number

How add and edit the aircraft information

To add or edit the ATD of the flight :

  • Go to the Report tab of the flight’s details page.
  • In the Actual Time Departure panel, click on the link Add ATD
  • Tape in the hour
  • Click on the saving button.
Add ATD

How add and edit the ATD

To add or edit the ATA of the flight :

  • Go to the Report tab of the flight’s details page.
  • In the Actual Time Arrival panel, click on the link Add ATA
  • Tape in the hour
  • Click on the saving button.
Add ATA

How add and edit the ATA

To add a delay codes :

  • Go to the Report tab of the flight’s details page.
  • In the delay codes panel, click on Add a delay code
  • In the new dialog box, tape in the numerical or alphabetic code of the delay, its duration in minutes, and a description.
  • Click on the button Submit

If there is no delay for this flight :

  • In the delay codes panel, click on No delay.
  • In the dialog box, confirm you choice, by clicking on No delay code.

To add the debriefing :

  • Go to the Report tab of the flight’s details page.
  • In the Debriefing panel, click on Add a debriefing.
  • In the dialog box, tape in the debriefing text.
  • Click on the button Submit

At any giving time, you can have a preview of the flight report PDF copy:

  • Go to the Report tab of the flight’s details page.
  • Click on the Report Preview panel in the right upper side.
  • A new page will display the Report preview.

The PDF copy of the flight report is only available in a preview only mode until it’s validated. To get the PDF copy, you, first, need to validate the Flight Report.

Validate the Flight Report

The report validation allows the locking of the following information:

  • the aircraft registration number
  • the aircraft type
  • the actual time departure
  • the delay codes
  • the debriefing
  • the unfulfilled tasks of your agents

Once validated, the PDF copy of the Flight Report can be downloaded and sent to different emails addresses.

To validate your Flight Report:

  • In the Report tab of the flight details page, click on the red button Validate report of the Report State panel, in the upper middle of the page.
  • In the dialog box appearing, confirm your choice by clicking on Validate report.
  • A new page will display the preview of the final Report.
Valid Report preview

Valid Report preview

You can always re-open the Report if you need to add or change an information to your flight.

Once the Flight Report validated, you can download it:

  • Go to the flight details page and then to the Report tab
  • Validate the Flight Report
  • Click on the upper right panel Report Preview
  • In the PDF preview page, click on the button Download in the upper right side of the page.
  • The download will start automatically.

To send the Flight Report to an email address :

  • Go to the flight details page and then to the Report tab
  • Validate the Flight Report
  • Click on the upper right panel Report Preview
  • In the PDF preview page, click on the button Send in the upper right side of the page.
  • In the appearing box, simply add the email address of your recipient and then click on the sending button.
  • Your recipient will receive an email with a link so he can download the PDF copy of the report.

You can always re-open the Report if you need to add or change an information to your flight :

  • Go to the flight details page and then to the Report tab
  • In the report status panel, click the Draft link.
  • In the dialog box that appears, confirm your action by clicking the Back to draft mode button
  • Report information can be changed again.

When you reopen the report, preview only mode is restored.
This means that downloading the pdf and sending it to e-mail addresses is no longer available until the report is validated again.

Specifications Tab

The flight specifications are generated automatically by SAFEOPS by combining the services requested by the airline (see managing the customer’s services) and the services available at the stations (see managing the station services).
The Specifications tab lists the services to be provided to the flight in the station(s).

If your flight passes by 2 stations, you can switch from a station to another by clicking on the station button.

The services of the flight specifications must be assigned to agents so that they can be processed on the Android application.
To assign agents to a flight go to its Allocation page.

Add new service to the flight's specifications

To add a new service to the flight's specifications, follow these steps

  • Add your new service in the Services section and add tasks to it.
  • Add the new service to the airline of the flight
  • Add the new service to the station where the flight is taking place

Once a service is assigned to the station and the airline, it will be automatically included in the Flight Specifications.

By default SAFEOPS adds the new service to agents already assigned to the same flight operations of this service.
You can change the agent service assignment from the Flight Allocation page.

First, go to the services section :

  • Click on your username or your avatar in the right corner of the SAFEOPS header.
  • In the drop down menu, click on Settings
  • In the Settings menu displayed to the left side of your page, click on services.

To add a service

  • Click on the button Add service located in the upper right side of your page
  • In the displayed dialog box, enter the relative information about your service
  • Click on the button Save.
How to add a service

How to add a service

Add tasks to the service

To be supervised with SAFEOPS Android application, a service must have tasks.
A task is a specific information that your agent must give about the service he is operating via the Android application. For example, inform about quantity, weight, number,duration…

To add a task:

  • Click on the service name to go to its details page
  • Click on the button Add task
  • In the displayed dialog box, choose the operations to which this task will be added.
  • Tape the name of your task. Choose an explicit name that can be easily understood by your staff.
  • Select your task’s type
  • Choose the recurrence of the task.
  • Click on the button Save.
How to add a task to a service

How to add a task to a service

To access your customers services list:

  • Click on your username or your avatar in the right corner of the SAFEOPS header.
  • In the drop down menu, click on Settings
  • In the left side of your page, click on customers in the settings menu.
  • Click on his name, his OACI code or on his logo.
  • Access, then, to his Services tab

To add the new service :

  • Click on the button Manage servicessituated in the right side of the page
  • In the dialog box, tick the service to add
  • Click on the button Close when you are done.
How to add a task to a service

How to assign a service to a customer

To access the Station services :

  • Click on your username or your avatar in the right corner of the SAFEOPS header.
  • In the drop down menu, click on Settings
  • In the left side of your page, click on Stations in the settings menu.
  • Click on the name or code station
  • Go to the Services tab

To add the new service

  • Click on the button Manage servicessituated in the right side of the page
  • In the dialog box, tick the service to add
  • Click on the button Close when you are done.
How to add a task to a service

How to assign a service to a station

Specifications Tab

This page allows you to know the activity of SAFEOPS users on the flight informations: when the flight was added, updates, cancellation etc.